Return and Refund Policy

At She., our mission is to deliver the highest quality products with exceptional care and attention to detail. Every item is carefully inspected and packed to ensure it reaches you in pristine condition. We recognize that on rare occasions, unforeseen issues may arise during fulfillment. Accordingly, we have established the following Return and Refund Policy, which governs all transactions made through our store.

Please read carefully before purchasing, as placing an order constitutes agreement with the following terms.

General Policy

Due to the intimate nature of our products and for the safety and hygiene of all our customers, we do not accept returns or offer refunds for any reason other than a verified fulfillment error or shipping discrepancy originating on our part.

This policy ensures that every customer receives products that are safe, secure, and have not been subjected to prior handling.

Eligibility for Return or Refund

A return or refund will only be considered under the following limited circumstances:

• Wrong Item Received: If you receive a product that does not match your order.

• Item Damaged During Fulfillment: If the product was materially damaged in the fulfillment or shipping process (not including minor packaging blemishes).

In either case, to be eligible:

• You must notify us at support@sheisit.com within five (5) business days of delivery.

• The item must be completely unopened, unused, undamaged (aside from the reported fulfillment issue), and in its original, sealed packaging.

• Proof of purchase (order confirmation email or receipt) and clear photographic evidence of the discrepancy or damage must be provided.

• Returns must be pre-approved by our Customer Experience Team. Returns sent back without approval will not be accepted.

Process for Approved Returns

If your return request is approved:

• We will issue a pre-paid return shipping label and provide instructions for returning the item.

• Upon receipt and inspection of the item, if the conditions are met, a refund will be issued to the original method of payment within 10 business days.

• Please allow an additional up to 15 business days for your financial institution to post the refund to your account.

Failure to meet any of the eligibility conditions will result in denial of the return or refund request.

Non-Returnable and Non-Refundable Circumstances

To maintain the highest standards of hygiene and customer safety, returns and refunds will not be permitted in the following situations:

• Change of mind, dissatisfaction with product results, or subjective opinion.

• Allergic reactions or personal sensitivities.

• Items reported outside of the five (5) business day notification window.

• Items that have been opened, used, or otherwise not in their original, untouched condition.

• Sale items, promotional items, discounted bundles, or gift cards.

All sales are considered final unless they meet the fulfillment error exceptions outlined above.

Exchanges

We do not offer exchanges. If a fulfillment error has occurred and your return is approved, you may place a new order separately for the correct item after your return has been processed.

Right of Withdrawal for EU Customers

If your order was shipped within the European Union, local law may entitle you to a 14-day cooling-off period. However, because of the hygienic nature of our products, only sealed, unopened, unused products are eligible, and the same procedures for eligibility, notification, and approval outlined above apply.

Important Legal Disclaimer

She. reserves the sole and exclusive right to determine eligibility for returns and refunds. By purchasing from us, you acknowledge and accept that returns and refunds are exceptionally rare, and granted only in strict adherence to this policy.